Help
The questions directors actually ask — a develop that failed, tokens running out mid-season, a face that drifted, a refund. Answered from the code, with the numbers checked.
Ten pages, written from the things that actually go wrong in a season. Every number on them was read out of the code that charges you, not remembered.
If the answer is not here, raise a ticket from inside the studio — the Help item at the foot of the rail. A ticket raised there arrives with your plan, your token balance and your last develop already attached, so nobody has to ask you to describe your own account.
When a develop goes wrong
- A develop failed — what happened to my tokens
- The model's face changed between frames
- A packshot came back wrong
Tokens and money
- What a look actually costs
- Running out of tokens mid-season
- Rollover, expiry, and which tokens go first
- Refunds, and what a refund does to tokens
Getting in, and letting people in
- Invitations and invitation codes
- Seats, roles, and who can spend
- API keys, and letting an agent into the house
The reference pages are next door
These pages answer "something went wrong". For how a surface works — the Lookbook, Packshots, Models, quality and cost — read the docs proper.
Support
4 Support routes on the FLAM API: Record a support chat that needed a human; The tickets this director has raised; Raise a support ticket, or reply on one.
A develop failed — what happened to my tokens
Nothing. Tokens are held before a develop and only spent when a frame lands. A failure closes the hold and the balance returns — and a run that half-worked charges for the half that worked.